Charleston Hospitality Group
Services Provided
Marketing Consulting
Lead Generation
SAS Marketing
Social Media
Content Creation
Email Marketing
Copywriting
Paid Advertisements
Outdoor Marketing
Press Releases
Charleston Hospitality Group, is an award-winning restaurant and entertainment group founded in Charleston, South Carolina. They manage a portfolio of popular restaurants, including Toast All Day, Toasted Crust, Honky Tonk Saloon, Queology, Tabbuli, John King Grill and Dueling Piano Bar and Eli’s Table, each offering unique dining experiences. Committed to exceptional service, quality food, and creating memorable experiences, Charleston Hospitality Group emphasizes community involvement and sustainability. Their team of passionate professionals is dedicated to delivering excellence in every aspect, from innovative menus to exceptional customer service, ensuring a delightful dining experience for all patrons.
Social Media
Celebrity recognition shout outs.
Outdoor Marketing
Copy Writing
Restaurant Lingo 101
Whether you are thinking about starting your career in the food and beverage industry, opening a restaurant, or just looking for a part-time hustle, working in this industry isn’t just picking plates up at the expo line and bringing it to the table to feed your guests. It turns out, when you work in this industry, you also have to learn a whole new language. This language we like to call, “The Hospitality Vernacular” or more simply- Restaurant Lingo 101.
Over the years, the hospitality industry has developed its own terms—one that is unique (and sprinkled with lots of different four-letter words). While each restaurant has its own unique way of communicating between the Front of House (FOH) and Back of House (BOH), many restaurant terms are commonly used across the industry.
There are some restaurant terms that can be confusing for the newbies. That’s why we reached out to our employees across all five of our restaurant brands at Charleston Hospitality Group (Toast All Day, Eli’s Table, Queology, HonkyTonk Saloon and JohnKing Grill and Piano Bar) from chefs to dishwashers, and everything in between to build a definitive list of restaurant terms, lingo and slang—from basic to the most interesting.
Here are the Top 10 Restaurant Terms That You Need To Know!
How To Respond To Online Reviews
Sam Mustafa, CEO of Charleston Hospitality Group shares his insight on how to respond effectively to online reviews across user platforms such as TripAdvisor, Google, Facebook and Yelp.
Managing online reviews can be challenging. The way your company responds to online reviews can build trust and respect with your community… or the opposite.
In our previous blog, “Online Reviews- Your Guest’s First Impression”, we covered the statistics behind reviews and why they matter, both in the profits of your company and guest perception. It is important to know the statistics and science behind reviews. This foundational knowledge is integral in order to execute the next step in the review process and subsequently is the most important – responding to reviews in an effective and strategic manner. There are a few rules of thumb as it comes to responding to online reviews.